Delivery Information

All items are picked, packed and despatched from our own UK warehouse. We take special care to ensure your item is packed in a professional and timely manner.

Same Day Dispatch.

We aim to hand over parcels to the courier company the same day order is received. This works for orders received before 12pm Monday to Friday. Orders placed after 12pm, or on a weekend will be dispatched the following working day.

Exclusions apply to deliveries to remote locations, heavy and large items requiring specialist couriers (e.g. Biminis). Some products require assembly before packing. We aim to dispatch these within 1 working day.

Cost Effective Shipping

How Delivery Charges are Calculated:

Charges displayed at checkout is calculated automatically by our Shipping Calculator Program.

Our Shipping Calculator is programmed to compute the most cost effective method of shipping to your destination. Cost is computed on many factors such as:

• Type of product. Smaller items are sent on postal service. Larger items are sent on Courier service.
• Size and Number of items. Purchase multiple items that can be packed together, and you are only charged for the cost of packing all items in the smallest sized box(s).
• Delivery Location. Postal and Courier services vary charges based on specific locations. This can sometimes vary within the same country.

Not Able to Checkout ?

If you cannot checkout due to a failure of the Shipping Calculator please request a delivery quotation by email to [email protected], stating the full delivery address and the products required. We are able to ship to most countries around the world via UPS.

UK Destinations using Postal or Courier Service, we use Royal Mail or Parcelforce service. Delivery can be expected in 1 – 2 days for 97% of orders.

UK Destinations using Pallet Service, we use a standard 48 hour service for most items. Very large items (e.g. Biminis or Inflatable Boats) are sent using specialist couriers and can take up to 3 – 5 days for delivery.

European Destinations, we use UPS on a 2-3 day service. For some destinations, e.g. Greece and Channel Islands, it can take 3-5 days to deliver.

Worldwide Destinations, we use UPS on a 3-5 day service. For some far-east destinations, it may take longer.

Delivery Delays: In our experience, delivery times stated above are usually achieved in 97% of our deliveries. Delays do occur in a small number of circumstances which are outside our control, e.g. Christmas and New Year deliveries, and local holidays. If you have not received your item, in the first instance please use the tracking number provided in the confirmation email to check status or email us at [email protected].

We accept orders from International locations.

Import duties, taxes, and charges are included in the price at checkout.

The customer is the ‘importer of record’. To expedite delivery in your country, our courier provider will manage all import customs formalities on your behalf. This will however require a deemed ‘power of attorney’ from the customer (you) so that our broker can fulfil the necessary clearance on your behalf. This service is FREE of Charge to you.

Please get in touch with us at [email protected] if you have any questions.

Eligibility for FREE Delivery

FREE Delivery applies to UK Mainland Orders over £250, on eligible items only. Eligible products are smaller items that Royal Mail Postal Service will accept, within its size and weight limits.

Exclusions

Larger and heavier items not accepted by Royal Mail will be be sent on a Courier Service, and are excluded from the FREE Delivery offer. This is due to rising costs which we cannot absorb, and beyond our control.

If your order has both Royal Mail and Courier items, charges will be separately itemised on the Cart and Checkout pages. Any items eligible for FREE delivery will be clearly indicated, and no charges will be applied to them.

Click and Collect orders are currently suspended. All orders will be delivered via Postal or Courier service to your chosen address.